FAQs
Meet Merchology
Who is Merchology?
Merchology is Insulet's contracted vendor for branded merchandise. We are excited to offer a fresh selection of branded items on the Insulet company store and a streamlined process for special projects and custom orders.
Like Insulet, we strive to deliver innovative solutions fueled by passion and dedication to our mission. We are driven, committed, adaptable, responsible, and one team, acting with integrity to serve all Insulet teams. We take pride in delivering merchandise and experiences that fulfill your vision.
Merchology was founded in 2014 to create memorable brand experiences and ignite unity through responsible, innovative custom merch solutions. We have supported 65,000 companies worldwide and are a proud Disability-Owned Business Enterprise.
Combining the ease of e-commerce with dedicated account support, Merchology offers direct partnerships with top brands like Under Armour and YETI, in-house decoration, and custom merch solutions for every company. When making decisions around sourcing, manufacturing, packaging, and delivery, Merchology seeks to make responsible, positive impacts for future generations.
Watch our welcome video:
Like Insulet, we strive to deliver innovative solutions fueled by passion and dedication to our mission. We are driven, committed, adaptable, responsible, and one team, acting with integrity to serve all Insulet teams. We take pride in delivering merchandise and experiences that fulfill your vision.
Merchology was founded in 2014 to create memorable brand experiences and ignite unity through responsible, innovative custom merch solutions. We have supported 65,000 companies worldwide and are a proud Disability-Owned Business Enterprise.
Combining the ease of e-commerce with dedicated account support, Merchology offers direct partnerships with top brands like Under Armour and YETI, in-house decoration, and custom merch solutions for every company. When making decisions around sourcing, manufacturing, packaging, and delivery, Merchology seeks to make responsible, positive impacts for future generations.
Watch our welcome video:
Ordering Products from the Insulet Company Store
Who can order from the Insulet Company store?
We have options for personal purchases and for business purchases.
All full-time employees may order items for themselves, and/or for their team, with prior manager approval, as charges will be applied to their team’s Cost Center.
After receiving manager approval, please follow these steps to place the order:
Step 1: Go to https://insulet.ziphq.com/login and click ‘Sign in with Azure’
Step 2: Select ‘New Request’ in the upper right corner (both new and repeat users)
Step 3: On the ‘What Do You Need Help with Today’ screen, select ‘Buy Insulet Merch (Swag) – Request an Item from Merchology’ and click ‘Continue’
Step 4: On the Punch Out Request screen:
Step 6: On the Pricing Information screen, click the ‘Go to Merchology’ button.
- For personal purchases (e.g., gifts for family and/or friends), any employee may go directly to Insuletmerch.com to browse, select, and order your item(s) as you would on any other online store with your personal credit card.
- For business purchases, full-time employees should obtain manager approval and follow the process outlined below.
All full-time employees may order items for themselves, and/or for their team, with prior manager approval, as charges will be applied to their team’s Cost Center.
After receiving manager approval, please follow these steps to place the order:
Step 1: Go to https://insulet.ziphq.com/login and click ‘Sign in with Azure’
Step 2: Select ‘New Request’ in the upper right corner (both new and repeat users)
Step 3: On the ‘What Do You Need Help with Today’ screen, select ‘Buy Insulet Merch (Swag) – Request an Item from Merchology’ and click ‘Continue’
Step 4: On the Punch Out Request screen:
- Click ‘Marketing’
- Click ‘Promotions’
- The ‘Material Group’ field will automatically populate
- Complete the ‘What is the Product or Service You Are Requesting?’ field (e.g., fleece pullovers for my team)
- Click the ‘Merchology LLC’ button
- Enter your shipping address
Step 6: On the Pricing Information screen, click the ‘Go to Merchology’ button.
How does a manager approve a request within Zip?
An employee’s manager will receive a notification in MS Teams to let them know that an order is pending their approval. The manager has two choices:
Choice #1 – Click ‘Approve’ in MS Teams
Choice #2 – Click into the request for more information
Step 1: Sign in as you would to make a purchase.
Step 2: Navigate to the ‘Needs My Approval’ tab in the horizontal navigation. See items flagged for ‘Manager Approval.’
Step 3: Click the item(s) flagged for ‘Manager Approval’ to be taken to the screen below and click the ‘Approve’ button.
Choice #1 – Click ‘Approve’ in MS Teams
Choice #2 – Click into the request for more information
Step 1: Sign in as you would to make a purchase.
Step 2: Navigate to the ‘Needs My Approval’ tab in the horizontal navigation. See items flagged for ‘Manager Approval.’
Step 3: Click the item(s) flagged for ‘Manager Approval’ to be taken to the screen below and click the ‘Approve’ button.
Shopping or Searching for Products
How can I find a specific product on the Insulet Company Store?
There are two ways to find an item on the site. Click through the category drop-down links at the top-left of the screen to navigate through the different products or use the search option at the top-right of the page to search for general products or keywords.
For additional assistance, please reach out via this form or email insulet@merchology.com and a representative from our dedicated Insulet team will be in touch.
For additional assistance, please reach out via this form or email insulet@merchology.com and a representative from our dedicated Insulet team will be in touch.
What if I want a product that's not on the Insulet Company Store?
As Insulet's contracted vendor for branded merchandise, Merchology offers a streamlined process for special orders and custom projects. Our dedicated Insulet team provides access to 400+ brands and over 200,000 products in addition to those on the Insulet Company Store.
To inquire or place a special order, reach out via this form or email insulet@merchology.com and let us know your deadline, product interests, event needs, or other helpful information to complete your request.
Please note: All requested items must be approved by Insulet and follow brand guidelines. When your request is received, we will route your request for approval and be in touch within 1-2 business days.
To inquire or place a special order, reach out via this form or email insulet@merchology.com and let us know your deadline, product interests, event needs, or other helpful information to complete your request.
Please note: All requested items must be approved by Insulet and follow brand guidelines. When your request is received, we will route your request for approval and be in touch within 1-2 business days.
Where can I see the estimated ship date for my product?
To see when your product will ship, view the product details section on the product page. All items will ship within 9-12 business days, with final delivery based on transit time to your shipping address.
The Checkout Process
Why won’t the Insulet Company Store accept my shipping address?
Please make sure your full address has been entered in the shipping fields provided including ship-to-country, contact name, street, city, state, zip code, and phone number. If you are making a business purchase, make sure to complete the shipping field company name.
For additional assistance, please reach out via this form or email insulet@merchology.com and a representative from our dedicated Insulet team will be in touch.
For additional assistance, please reach out via this form or email insulet@merchology.com and a representative from our dedicated Insulet team will be in touch.
Can I ship to an address outside the U.S.?
Yes, we can ship your branded merchandise order globally. Please note that certain brands have international shipping restrictions. If the products in your order cannot be shipped internationally, a member of our team will contact you to secure an alternate shipping address.
All shipments outside of the U.S. will be subject to international shipping rates, as well as import duties and taxes. Any applicable duties/taxes will be collected at the receiving country’s border and will not be shown at checkout. Once the package has arrived in the country of delivery, the recipient will be contacted by the carrier to pay these fees.
For questions or assistance with international shipping, please reach out to our dedicated Insulet team via this form or email insulet@merchology.com.
All shipments outside of the U.S. will be subject to international shipping rates, as well as import duties and taxes. Any applicable duties/taxes will be collected at the receiving country’s border and will not be shown at checkout. Once the package has arrived in the country of delivery, the recipient will be contacted by the carrier to pay these fees.
For questions or assistance with international shipping, please reach out to our dedicated Insulet team via this form or email insulet@merchology.com.
Order Confirmations/Order Status/Tracking
What is the order process like?
Users place their orders on the Insulet Company Store. Because of the large number of orders placed every week, each week’s orders are processed together every Sunday evening at 11:59 PM CT.
Each Monday, the combined orders will begin processing, and items will ship within 9-12 business days from the Merchology warehouse in Minnesota, with final delivery based on transit time to your shipping address. You will receive an order confirmation email immediately after placing your order, as well as a shipping confirmation email once your items have shipped.
Each Monday, the combined orders will begin processing, and items will ship within 9-12 business days from the Merchology warehouse in Minnesota, with final delivery based on transit time to your shipping address. You will receive an order confirmation email immediately after placing your order, as well as a shipping confirmation email once your items have shipped.
Will I receive an order confirmation?
Yes, after submitting your order, an order confirmation email will be sent to you automatically. You should receive this email within a few minutes of placing your order.
If you do not receive your email confirmation, please check your junk/spam folder or your ‘messages on hold’ email from Mimecast.
If you still have not received it, please contact insulet@merchology.com or reach out via this form to ensure your order was placed.
If you do not receive your email confirmation, please check your junk/spam folder or your ‘messages on hold’ email from Mimecast.
If you still have not received it, please contact insulet@merchology.com or reach out via this form to ensure your order was placed.
When will my order ship?
Items will ship within 9 – 12 business days from the Merchology warehouse in Minnesota, with final delivery based on transit time to your shipping address. You will receive an order confirmation email immediately after placing your order, as well as a shipping confirmation email once your items have shipped.
How can I check to see if my order was shipped?
Please visit the Account section of the Insulet Company Store (at the bottom of the page) and log in. Your order status and tracking numbers (when available) will be provided for you there.
For assistance, please reach out via this form or email insulet@merchology.com and a representative from our dedicated Insulet team will be in touch. Additionally, you can call 1-855-214-8305 for more immediate help. Merchology business hours are 8:00 a.m. to 5:00 p.m. CT, Monday through Friday.
For assistance, please reach out via this form or email insulet@merchology.com and a representative from our dedicated Insulet team will be in touch. Additionally, you can call 1-855-214-8305 for more immediate help. Merchology business hours are 8:00 a.m. to 5:00 p.m. CT, Monday through Friday.
Changes to Orders/Expediting Orders
Can I make changes to my order after it has been placed?
We are unable to change items on an order after it has been placed. We can cancel and refund your order, and you can place a new adjusted order if requested within the 48-hour cancellation window. If you need any additional items, we can help you place a new order with the shipping waived if you have placed a previous order within the last 5 business days.
What if I need to change the artwork for my order?
All items ordered directly from the Insulet Company Store are printed as pictured on the Insulet Company Store. To request a different logo or different artwork, please submit a special order request to insulet@merchology.com or use the contact form.
Can I expedite my order?
If you would like to purchase expedited shipping for your specific order, please send your request to insulet@merchology.com, call 1-855-214-8305, or submit your request via the contact form. A representative from our dedicated Insulet team will reach out to work with you to accommodate your shipping change request.
Shipping
How much does shipping cost for orders shipped within the U.S.?
Ground shipping is free on orders over $10,000.00 USD arriving anywhere within the continental U.S. Shipping costs for orders under $10,000.00 USD will be determined by weight, location, and shipping speed (ex. ground shipping vs. FedEx 2Day®) using the current FedEx shipping rate.
Drop shipping orders do not qualify for free shipping. Please reach out to our dedicated Insulet team for assistance with shipping to multiple addresses via this form or email insulet@merchology.com.
Drop shipping orders do not qualify for free shipping. Please reach out to our dedicated Insulet team for assistance with shipping to multiple addresses via this form or email insulet@merchology.com.
How much does international shipping cost?
International shipping costs for your order, excluding duties and fees, can be viewed on the checkout page. All shipments outside the U.S. are subject to international shipping rates, as well as import duties and taxes. Any applicable duties and/or taxes will be collected at the receiving country’s border and will not be shown at checkout.
If you are making a business purchase:
Once the package has arrived in the country of delivery, Insulet will pay for any additional duties and/or taxes. If an individual recipient is contacted by the carrier, they are welcome to confirm their shipping information but are not responsible to pay for any additional fees if prompted.
If you are making a personal purchase:
Once the package has arrived in the country of delivery, the recipient will be contacted by the carrier to pay these fees.
For assistance, please reach out to a representative of our dedicated Insulet team via this form or email insulet@merchology.com.
If you are making a business purchase:
Once the package has arrived in the country of delivery, Insulet will pay for any additional duties and/or taxes. If an individual recipient is contacted by the carrier, they are welcome to confirm their shipping information but are not responsible to pay for any additional fees if prompted.
If you are making a personal purchase:
Once the package has arrived in the country of delivery, the recipient will be contacted by the carrier to pay these fees.
For assistance, please reach out to a representative of our dedicated Insulet team via this form or email insulet@merchology.com.
How much does express shipping cost?
Express shipping costs can be viewed on the checkout page. You can select from the following options:
- FedEx Express Saver® - ships in three (3) business days
- FedEx 2Day® - ships in two (2) business days
- FedEx Standard Overnight® - ships in one (1) business day
Returns
Are the items I purchase eligible to be returned?
Items purchased are final sale and are not eligible to be returned, as the items are purchased at once and individually customized. However, if you receive defective or damaged merchandise, please contact insulet@merchology.com or reach out using the contact form, and we will work with you to find a suitable resolution. Merchology must be notified of all issues within 30 days of receipt.
Cancellation Policy
What is the cancellation policy?
Orders may be canceled if the cancellation request is received within 48 hours of order placement and the order has not been sent to production. After this window, the order cannot be canceled. Cancellation requests can made by emailing insulet@merchology.com, or calling 1-855-214-8305.
Gift Cards / Vouchers
Are Insuletmerch.com gift cards or vouchers available for ordering?
No, gift cards and vouchers are not available for Insuletmerch.com.
Accessibility
Does Merchology ensure the site accessibility through compliance with WACG guidelines?
Merchology is committed to ensuring digital accessibility for people with disabilities. Merchology is continually improving the user experience for all site visitors, and applying the relevant accessibility standards.
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Merchology websites are partially conformant with Level A through AAA requirements. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.
Merchology welcomes your feedback on the accessibility of our sites. Please let Merchology know if you encounter accessibility barriers when shopping with Merchology by emailing insulet@merchology.com, calling 1-855-214-8305 or mailing 3000 Niagara Ln N Plymouth, MN 55447 USA.