FAQ

Merchology is Insulet's contracted vendor for branded merchandise. We are excited to offer a fresh selection of branded items on the Insulet company store and a streamlined process for special projects and custom orders.

Like Insulet, we strive to deliver innovative solutions fueled by passion and dedication to our mission. We are driven, committed, adaptable, responsible, and one team, acting with integrity to serve all Insulet teams. We take pride in delivering merchandise and experiences that fulfill your vision.

Merchology was founded in 2014 to create memorable brand experiences and ignite unity through responsible, innovative custom merch solutions. We have supported 65,000 companies worldwide and are a proud Disability-Owned Business Enterprise.

Combining the ease of e-commerce with dedicated account support, Merchology offers direct partnerships with top brands like Under Armour and YETI, in-house decoration, and custom merch solutions for every company. When making decisions around sourcing, manufacturing, packaging, and delivery, Merchology seeks to make responsible, positive impacts for future generations.

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There are two ways to find an item on the site. Click through the category drop-down links at the top-left of the screen to navigate through the different products or use the search option at the top-right of the page to search for general products or keywords. For additional assistance, please reach out via this form or email insulet@merchology.com and a representative from our dedicated Insulet team will be in touch.

As Insulet's contracted vendor for branded merchandise, Merchology offers a streamlined process for special orders and custom projects. Our dedicated Insulet team provides access to 400+ brands and over 200,000 products in addition to those on the Insulet Company Store. To inquire or place a special order, reach out via this form or email insulet@merchology.com and let us know your deadline, product interests, event needs, or other helpful information to complete your request.

Please note: All requested items must be approved by Insulet and follow brand guidelines. When your request is received, we will route your request for approval and be in touch within 1-2 business days.

To see when your product will ship, view the product details section on the product page. Made-to-Order items will ship within 9-12 business days, not including transit time.

Please make sure your full address has been entered in the shipping fields provided including company name, contact name, street, city, state, and zip code. Also, make sure your ship-to country has been selected from the drop-down menu. For additional assistance, please reach out via this form or email insulet@merchology.com and a representative from our dedicated Insulet team will be in touch.

Yes, we can ship your branded merchandise order to international locations. Please note that certain brands have international shipping restrictions. If the products in your order cannot be shipped internationally, a member of our team will contact you to get an alternate shipping address.

All shipments outside of the US will be subject to international shipping rates, as well as import duties and taxes. Any applicable duties/taxes will be collected at the receiving country’s border, and will not be shown at checkout. Once the package has arrived in the country of delivery, the recipient will be contacted by the carrier to pay these fees.

For questions or assistance with international shipping, please reach out to our dedicated Insulet team via this form or email insulet@merchology.com.

Users place their orders on the Insulet Company Store. Because of the large number of orders placed every week, all store orders are processed together every Sunday at 11:59 PM.

Orders will ship within 9-12 business days from our warehouse in Minnesota, with final delivery based on transit time to your shipping address. You will receive an order confirmation email immediately after placing your order, as well as a shipping confirmation email once your items have shipped.

Yes, after submitting your order, an order confirmation email will be sent to you automatically. You should receive this email within a few minutes of placing your order.

If you do not receive your email confirmation, please check your Junk/Spam folder.

If you still have not received it, please contact insulet@merchology.com or reach out via this form to ensure your order was placed.

Made-to-Order items will ship within 9-12 business days from our warehouse in Minnesota, not including transit time. You will receive an order confirmation email immediately after placing your order, as well as a shipping confirmation email once your items have shipped.

Please visit the Account section of the Insulet Company Store (at the bottom of the page) and log in. Your order status and tracking numbers (when available) will be provided for you there. For additional assistance, please reach out via this form or email insulet@merchology.com and a representative from our dedicated Insulet team will be in touch. Additionally, you can call 1-855-214-8305 for more immediate help (our business hours are 8AM to 5PM CST, Monday through Friday).

We are unable to change items on an order after it has been placed. We can cancel and refund your order and you can place a new adjusted order if requested within the 48-hour cancellation window. If you need any additional items we can help you place a new order with free shipping if you have placed a previous order within the last 5 business days.

All items ordered directly from the Insulet Company Store are printed as pictured on the Insulet Company Store. To request a different logo or different artwork, please submit a special order request to insulet@merchology.com or use the contact form.

If you would like to purchase expedited shipping for your specific order, please send your request to insulet@merchology.com, call 1-855-214-8305, or submit your request via the contact form. A representative from our dedicated Insulet team will reach out to work with you to accommodate your shipping change request.

Ground shipping is free on orders over $10,000.00 USD arriving anywhere within the continental US. Shipping costs for orders under $10,000.00 USD will be determined by weight, location, and shipping speed (ex. ground shipping vs. FedEx 2Day^®) using the current FedEx shipping rate.

Drop shipping orders do not qualify for free shipping. Please reach out to our dedicated Insulet team for assistance shipping to multiple addresses via this form or email insulet@merchology.com.

International shipping costs for your order, excluding duties and fees, can be viewed on the checkout page. All shipments outside the US are subject to international shipping rates, as well as import duties and taxes. Any applicable duties and/or taxes will be collected at the receiving country’s border and will not be shown at checkout. Once the package has arrived in the country of delivery, the recipient will be contacted by the carrier to pay these fees.

For additional assistance, please reach out to a representative of our dedicated Insulet team via this form or email insulet@merchology.com.

Express shipping costs can be viewed on the checkout page. You can select from the following options:

• FedEx Express Saver^® - ships in 3 business days
• FedEx 2Day^® - ships in 2 business days
• FedEx Standard Overnight^® - ships in 1 business day

Items purchased are final sale and are not eligible to be returned, as the items are purchased at once and individually customized. However, if you receive defective or damaged merchandise, please contact insulet@merchology.com or reach out using the contact form and we will work with you to find a suitable resolution. Merchology must be notified of all issues within 30 days of receipt.

Orders can be canceled if the cancellation request is received within 48 hours of order placement and the order has not been sent to production. After this window, the order will be unable to be canceled. Cancellation requests can made by emailing insulet@merchology.com, or calling 1-855-214-8305.

No, you will not receive a physical gift card. You and the recipient will receive an email with the voucher code that can only be used on the Insulet Company Store.

Merchology is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for all site visitors, and applying the relevant accessibility standards.

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Merchology websites are partially conformant with Level A through AAA requirements. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

We welcome your feedback on the accessibility of our sites and MerchStores. Please let us know if you encounter accessibility barriers when shopping with Merchology by reaching out to us using the below information, or visiting the Help Center page of this site.

• Phone: 1-855-214-8305
• Email: insulet@merchology.com
• Postal Address: 3000 Niagara Ln N Plymouth, MN 55447 USA